Policy Hub

Privacy Policy

Last updated: March 2025

1. Scope of the Policy

This Privacy Policy describes how File2Sync ("we," "us," or "our") collects, uses, and protects your personal information when you use our platform. We are committed to ensuring the privacy and security of your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Data Controller and Contact Information

File2Sync is the data controller for your personal information. For any privacy-related inquiries or to exercise your data protection rights, please contact us at:

• Email: privacy@file2sync.com
• Data Protection Officer: privacy@file2sync.com

3. Personal Data We Collect

We collect various types of personal data to provide and improve our services:

• Account Information: Username, email address, and password
• Profile Data: Display name, profile picture, and bio
• Content Data: Files, documents, and content you upload or create
• Usage Data: Information about how you use our platform
• Technical Data: IP address, browser type, device information

4. Legal Bases for Processing Personal Data

We process your personal data based on the following legal grounds:

• Contract Performance: To provide our services to you
• Legal Obligation: To comply with applicable laws
• Legitimate Interest: To improve our services and user experience
• Consent: When you explicitly agree to specific data processing

5. How We Use Your Data

We use your personal data for various purposes:

• Providing and maintaining our services
• Processing your content uploads and sharing
• Improving our platform and user experience
• Communicating with you about our services
• Ensuring platform security and preventing fraud

6. How We Share Your Data

We may share your personal data with:

• Service providers who assist in operating our platform
• Law enforcement when required by law
• Other users (only the information you choose to share)

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings.

9. Your Rights

Under GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data storage and backup procedures

11. International Data Transfers

Your data may be transferred to countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place for such transfers.

12. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children under 13.

13. Links to Third-Party Sites

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

14. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

15. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@file2sync.com
• Data Protection Officer: privacy@file2sync.com

Terms of Service

Last updated: March 2025

1. Acceptance of Terms

By accessing or using File2Sync, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our service.

2. User Responsibilities

As a user of File2Sync, you agree to:

• Provide accurate and complete information
• Maintain the security of your account
• Not share your account credentials
• Use the service in compliance with applicable laws
• Respect the privacy and rights of other users

3. Content Guidelines

Users must not upload, share, or create content that:

• Violates any applicable laws or regulations
• Infringes on intellectual property rights
• Contains malware or harmful code
• Promotes hate speech or discrimination
• Contains explicit or inappropriate material

4. Intellectual Property

Users retain ownership of their content. By uploading content, you grant File2Sync a license to host and display your content on our platform.

5. Service Modifications

We reserve the right to modify or discontinue our service at any time, with or without notice.

6. Limitation of Liability

File2Sync is provided "as is" without warranties of any kind. We are not liable for any damages arising from your use of our service.

7. Termination

We may terminate or suspend your account for violations of these terms or for any other reason.

8. Changes to Terms

We may update these terms at any time. Continued use of our service constitutes acceptance of the modified terms.

Content Removal Policy

Last updated: March 2025

1. Purpose

This policy establishes clear guidelines for reporting, reviewing, and removing content that may violate:

• Our Terms of Service
• Applicable laws and regulations, including the DSA and TCO (where relevant)
• User rights to lawful expression

2. Scope

This policy applies to:

• All User Content shared, posted, or otherwise available on File2Sync
• All users who upload or interact with content on our platform
• All third parties (including government authorities) who may request the removal of content

3. Definitions

Prohibited Content includes but is not limited to:

• Illegal Content: Material that violates criminal, intellectual property, privacy, or other laws
• Hate Speech: Content that promotes hatred or violence against a particular group based on race, religion, gender, etc.
• Terrorist or Extremist Content: Content related to terrorist organizations or promoting extremist ideologies (subject to TCO regulations)
• Child Sexual Abuse Material (CSAM): Strictly prohibited, subject to immediate removal and reporting to authorities
• Infringing Material: Copyrighted content used without authorization

4. Reporting Content

Users or third parties can submit takedown requests through our contact form or by emailing legal@file2sync.com. Reports should include:

• Direct link(s) or URL(s) to the content in question
• A description of why the content is suspected to be illegal or in violation of our Terms of Service
• The reporter's contact information (for follow-up or clarification, if necessary)

5. Content Review Process

Our review process includes:

1. Initial Assessment: Verification of content accessibility and report validity
2. Investigation: Thorough review of the content, including consultation with experts when necessary
3. Decision: Removal/Disabling if violations are found, or retention if no violation is determined
4. Notification: Communication with both the uploader and reporter regarding the outcome

6. TCO (Terrorist Content Online) Compliance

For reports involving terrorist or extremist content:

• Expedited removal within 1 hour of identification, subject to technical feasibility
• Notification to relevant law enforcement agencies when appropriate

7. Copyright and Intellectual Property Infringement

We comply with applicable copyright laws, including the Digital Millennium Copyright Act (DMCA) in the United States or equivalent laws internationally. Rights holders should send valid notices of infringement to our Designated DMCA Agent at dmca@file2sync.com.

8. Appeals Process

If you believe your content was removed in error, you have the right to submit an appeal within 30 days of receiving notice of the takedown. Send an email to legal@file2sync.com with:

• Your account details
• The specific content that was removed (link or reference)
• The reason you believe the removal was incorrect

9. Legal Compliance

We comply with all applicable laws and regulations, including:

• Digital Services Act (DSA): Notice-and-action mechanism, transparency reporting, and cooperation with authorities
• Terrorist Content Online (TCO): Rapid action against terrorist or extremist content
• GDPR: Proper handling of personal data in removal requests

10. Contact Us

For any questions about this Content Removal Policy, please contact us at:

• Email: privacy@file2sync.com
• Address: [Company Address]

Cookie Policy

Last updated: March 2025

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites function, or to work more efficiently, as well as to provide information to the site owners. Cookies can be "persistent" (stays on your device until it expires or you delete it) or "session" (deleted when you close your browser).

2. Types of Cookies We Use

We categorize the Cookies we use as follows:

1. Essential/Strictly Necessary Cookies
   • Purpose: These Cookies are necessary for the website to function properly. They enable core features like page navigation, secure login, and account management.
   • Examples: Session identifiers, security tokens.
   • Consent: These Cookies are generally set in response to actions made by you, such as logging in, and cannot be disabled without affecting basic website functionality.
2. Analytics/Performance Cookies
   • Purpose: These Cookies help us understand how users interact with our website by collecting and reporting information anonymously. They enable us to measure and improve site performance.
   • Examples: Google Analytics, internal analytics cookies.
   • Consent: You can generally disable these Cookies without impacting the site's core functionality, although it may limit our ability to understand visitor behavior and improve the user experience.
3. Functional Cookies
   • Purpose: These Cookies enable the website to provide enhanced functionality and personalization, such as remembering your preferences (e.g., language, region) or other customizations.
   • Examples: Storing your preferences, remembering previous visits.
   • Consent: If you do not allow these Cookies, some or all of these services may not function properly.
4. Targeting/Advertising Cookies
   • Purpose: These Cookies are used to deliver content or advertisements that are more relevant to you and your interests. They may also limit the number of times you see a certain advertisement.
   • Examples: Third-party advertising cookies, remarketing or retargeting cookies.
   • Consent: Typically require your explicit consent (e.g., under GDPR) before being placed on your device. If you disable these Cookies, you may see less relevant advertising.

3. Third-Party Cookies

We may allow third-party service providers (e.g., analytics, advertising networks) to place Cookies on your device to collect information about your activities on our website and across other sites you visit. These third parties may use the data they collect to show you ads or content they believe is relevant to you. We do not control these Cookies directly, and their use is subject to the third party's own privacy and cookie policies.

4. Cookie Consent and Management

When you first visit File2Sync, you may see a banner or pop-up requesting your consent for non-essential Cookies. By clicking "Accept," you agree to our use of all Cookies described in this policy. By selecting "Reject" or configuring your preferences, you can refuse certain types of Cookies, except those that are strictly necessary.

Most web browsers allow you to manage your Cookie preferences. You can configure your browser to refuse Cookies, remove existing Cookies, or alert you before accepting a Cookie. However, disabling Cookies might impact your overall browsing experience or some site features.

5. Duration of Cookies

The duration for which a Cookie remains on your device depends on whether it is a "session" or "persistent" Cookie. Session Cookies are deleted when you close your browser, while persistent Cookies remain until they expire or you manually delete them.

6. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective upon posting of the revised policy on our website, and the "Last Updated" date at the top indicates when it was last revised.

7. Contact Us

If you have questions about our use of Cookies or want to learn more, please contact us at:

• Email: privacy@file2sync.com
• Address: [Company Address]

Transparency Report

Reporting Period: January 1, 2025 – March 31, 2025
Last updated: March 2025

1. Introduction

File2Sync ("we," "us," or "our") is committed to building trust and accountability by disclosing data about how we handle content-related and user data requests. This Transparency Report provides key statistics and context around:

• Content Takedown Requests (e.g., for illegal or infringing content)
• Government and Law Enforcement Requests (e.g., access to user data)
• User Appeals and Outcomes
• Compliance with relevant regulations, such as the Digital Services Act (DSA) and Terrorist Content Online (TCO) rules

Our goal is to give our users, stakeholders, and the public insight into our moderation and data-handling practices, while balancing user privacy, legal obligations, and the safety of our community.

2. Key Highlights

Our transparency report provides insight into our moderation and data-handling practices, while balancing user privacy, legal obligations, and the safety of our community.

3. Content Takedown Requests

Sources of Takedown Requests:

1. Users or Third Parties:
   • Individual Users: People reporting harassment, nudity, spam, etc.
   • Rightsholders: DMCA notices for copyright violations
2. Authorities or Trusted Flaggers:
   • Government Agencies: Law enforcement or regulators issuing legal orders
   • Trusted Flaggers: Organizations recognized for their expertise in identifying illegal or harmful content under regulations like the DSA

4. Government and Law Enforcement Requests

We handle various types of requests:

• User Data Requests: Seeking information about user accounts or uploaded files
• Content Removal Orders: Legal orders to remove specific content

We may challenge or reject government requests if they are not legally valid, are overly broad, or conflict with user rights or other legal obligations.

5. Appeals and Reinstatements

Users have the right to appeal certain takedown decisions. Our appeals process ensures fair review of all content removal decisions.

6. DSA and TCO Compliance

As a platform operating in the EU, we comply with the Digital Services Act and Terrorist Content Online rules:

• Notice-and-Action System: Dedicated form and process for swiftly handling illegal or terrorist content reports
• Response Times: Within 24 hours for illegal content and 1 hour for terrorist content, where feasible
• Annual Transparency Obligations: Publishing this Transparency Report and maintaining records of removal decisions

7. Challenges and Improvements

We are continuously working to improve our processes:

• Refining internal processes to respond more quickly to requests
• Creating clearer guidelines and user education materials
• Providing ongoing training to our moderation teams

8. Future Commitments

We are committed to:

• Regularly updating this report to reflect new data and regulatory changes
• Balancing free expression with legal and policy obligations
• Ensuring responsible handling of user data in line with GDPR

9. Contact Us

If you have questions or feedback regarding this Transparency Report, please contact us at:

• Email: privacy@file2sync.com
• Address: [Company Address]

Safety Guidelines

Last updated: March 2025

1. Overview of Platform Safety

1. Respectful Community
   • We encourage positive interactions and constructive discussions. Treat everyone with courtesy and empathy, regardless of differences in background, identity, or belief.
2. User Responsibility
   • Safety is a shared responsibility. We ask users to stay vigilant and report any suspicious or abusive behavior they encounter on our platform.
3. Legal Compliance
   • Users must comply with all applicable laws and regulations, as well as our internal policies. Prohibited content may be removed, and repeated or severe violations could lead to account suspension or legal action.

2. Prohibited Content and Behavior

To maintain a secure environment, we do not allow the following:

1. Illegal Activity
   • Uploading or distributing content that is unlawful (e.g., copyright infringement, fraudulent materials, or other content violating local, state, or international laws).
   • Offering or promoting illegal goods and services.
2. Hate Speech and Harassment
   • Content that promotes or condones hatred, violence, or discrimination based on race, religion, ethnicity, gender, sexual orientation, or other protected characteristics.
   • Harassing, bullying, or threatening other users.
3. Terrorist or Extremist Content
   • Material promoting terrorism, violent extremism, or the radicalization of individuals.
   • Any resources or instructions facilitating terrorist or extremist acts.
4. Sexually Explicit Content and Child Sexual Abuse Material (CSAM)
   • Sexual content that violates the law, is exploitative, or depicts minors in a sexual manner.
   • Any content deemed legally obscene or harmful to minors.
5. Misinformation or Disinformation
   • Deliberate posting of false or misleading information that could harm individuals, public safety, or democratic processes.
6. Spam and Malicious Activities
   • Unauthorized promotions, repeated posting of unwanted content, or deceptive tactics to artificially boost views/traffic.
   • Distribution of malware, viruses, or other harmful software.

3. Protection of Personal Information

1. Avoid Oversharing
   • Refrain from posting personal or sensitive information (e.g., home address, ID numbers, financial details) publicly.
   • Never share another person's personal data without their explicit consent.
2. Phishing and Scams
   • Be cautious about clicking on unfamiliar links or providing login credentials outside of our secure login page.
   • Report suspicious messages or potential scams immediately.
3. Privacy Settings
   • Adjust your profile and content sharing settings to match your personal comfort level.
   • Regularly review your account to ensure it reflects your current privacy preferences.

4. User Interactions and Communication

1. Respect and Courtesy
   • Engage in civil discourse. Disagreements or debates should remain constructive; refrain from personal attacks or insults.
2. Reporting Mechanisms
   • If you see something that violates our guidelines—harassment, illegal content, or otherwise—use our in-platform reporting tools or contact support directly.
   • Timely reports enable us to intervene before issues escalate.
3. Block and Mute Tools
   • If someone is harassing or spamming you, use our block or mute features to limit further communication or exposure to their content.

5. Account Security

1. Strong Passwords
   • Create complex passwords and update them regularly. Use a combination of letters, numbers, and symbols.
   • Don't reuse passwords across multiple services.
2. Two-Factor Authentication (2FA)
   • Enable 2FA if available for an extra layer of security when logging in to your account.
3. Device and Network Safety
   • Avoid logging into your account from unsecured public networks or shared devices.
   • Keep your personal devices updated with the latest antivirus and security patches.

6. Moderation and Enforcement

1. Proactive Monitoring
   • We use both automated tools and human review to identify prohibited content and potential policy violations.
2. Content Takedown
   • We may remove or disable access to content that violates these Safety Guidelines, our Terms of Service, or the law.
3. Account Actions
   • Depending on the severity of a violation, we may issue warnings, temporarily suspend accounts, or permanently ban users.
   • Severe cases involving criminal activity may be reported to law enforcement.
4. Appeals Process
   • If you believe your content was removed or your account was suspended in error, you can file an appeal as outlined in our Content Removal Policy.
   • Appeals are reviewed by our moderation team, and decisions are typically communicated within 30 days.

7. Reporting and Contact Information

For questions or to report violations:

• Email: privacy@file2sync.com
• Address: [Company Address]

8. Updates to these Guidelines

We may update these Safety Guidelines to reflect regulatory changes, platform enhancements, or new community standards. When we make changes, we will:

1. Post a notice on our platform or send an email to users
2. Update the "Last Updated" date at the top of this page